Front Desk Admitter
About The Position
Based out of the Craig location but will float to cover at other facilities as needed. $16.00 hour SUMMARY: Greets and interviews a patient at intake area, obtain and update demographic and insurance information at that time. Maintain a high level of security when it comes to the patient information, that you are releasing information to an approved person(s). Answers phones and questions from patients, doctor’s offices, families and may directs calls to appropriate departments. Schedule and verify patient appointments as needed. Communicate effectively with other departments regarding their patients. Verifies all current ID, insurance cards, and all needed paperwork are in the EMR and updated when registering the patient for that date of service. Verifies all ordering information with the patient and the referral. Checks for the proper authorization as needed, ensuring all forms/waivers are complete and have appropriate signatures. Collect and update co-payments, issue receipts, allocating payments, and be able to follow workflows for voiding and/or refunding payments. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are used when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Be able to maintain a positive team atmosphere when working with other employees in the facility. Must stay adaptable to change and be able to take initiative when identifying any issues. Must be able to communicate with their direct supervisor, the Assistant Office Manager. Contact the Office Manager as needed. Performs all duties of the Front Office Receptionist. May help other departments as needed. May also perform other job related duties for the efficient operation of SDMI.
Requirements
- High school graduate or equivalent
- Medical and computer experience preferred
- Strong customer service skills
- One (1) year of experience in admissions in a hospital or medical office setting
- Knowledge of office theories and principles, medical and insurance terminology, insurance carriers and reimbursements
- Ability to establish and maintain effective working relationships
- Ability to communicate with diverse backgrounds under stressful conditions
- Effective and safe use of equipment
- Perform basic mathematical computations
- Using computers and related software applications
- Using standard office equipment
- Type 45 words per minutes and 10 key
- Skill in organizing time to accommodate changes in workload
- Skill to pay attention to details and accuracy
- Respond positively to changes in assignments and priorities
- Work as an effective team member
- Demonstrate punctuality and satisfactory attendance
- Take full responsibility for all functions within job description
- Communicate effectively when follow up is needed
- May be required to work at other facilities if needed
Nice To Haves
- Medical and computer experience
Responsibilities
- Greets and interviews patients, obtaining and updating information
- Maintain patient information security
- Answer phones and direct calls
- Schedule and verify patient appointments
- Communicate with other departments
- Verify ID, insurance, and paperwork
- Verify ordering information and referrals
- Check for proper authorization and complete forms
- Collect and update co-payments, issue receipts, and allocate payments
- Maintain a 2% error rate with billing information
- Print medical records upon request
- Use SDMI Core values when handling concerns
- Maintain a positive team atmosphere
- Adapt to change and take initiative
- Communicate with supervisors
- Perform duties of Front Office Receptionist
- Help other departments as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
