Front Counter Assistant

Fix Group Management • Franklin, TN

1d • $17 - $19

About The Position

We are a busy, established automotive repair shop providing high-quality service as an alternative to the dealership. We’re looking for a dependable and customer-focused Front Counter Assistant to support our team and help create a smooth, positive customer experience.

The Front Counter Assistant is often the first and last point of contact for our customers. This role focuses on greeting customers, documenting their concerns, processing payments, supporting daily shop operations, and assisting the Service Advisors and Parts Manager.

Requirements

• Strong customer service and communication skills
• Organized and able to multitask in a fast-paced environment
• Positive, team-oriented attitude
• Valid driver’s license and ability to move vehicles safely
• Willingness to learn and grow within the company
• Experience: 1 or more years of experience in customer service or related position
• Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands: Must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Responsibilities

• Greet customers and accurately document their vehicle concerns
• Check customers out and process payments
• Answer incoming phone calls
• Monitor and respond to text messages
• Schedule and confirm appointments
• Move vehicles safely to the shop for repair
• Support Service Advisors with administrative tasks
• Assist the Parts Manager as needed
• Cross-train in the Parts Manager role to provide coverage during absences

Benefits

• Stable, full-time position in a growing company
• No late nights or weekends
• Health, dental, and vision insurance
• 401K with company match
• Paid vacation, holidays, and sick time
• Employer-paid life and disability coverage
• Christmas Club Program with Company Match
• Team-oriented work environment
• Opportunities for growth and advancement – we love seeing our team members succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed