Friendly and Enthusiastic Barista for new Cafe @ Downtown San Jose

Tico Coffee Roasters • Campbell, CA

298d

About The Position

Tico Coffee Roasters is a women owned boutique coffee roasting and tea company located in Campbell, CA. We direct import specialty coffees and the finest teas from producing countries around the world. Our coffees are hand roasted in small batches and teas are carefully curated guaranteeing product freshness and consistency. We deeply care about sustainability, high quality and social responsibility. We are looking for a motivated barista to join our cafe in Downtown San Jose, California, who will be the first point of contact between Tico Coffee Roasters and our retail clients. This person is also responsible for developing a retention strategy that will yield positive long term returning customers. The ideal barista is someone who is passionate about coffee, food and creating incredible guest experiences grounded in respect, empathy, and recognition. Previous experience is not necessary, although it is a plus. Your personality and what you care about will make the difference.

Requirements

• Must be 18 years old or older
• Must be positive, inspiring, respectful
• Passionate about coffee, people and creating hospitality and culinary experiences
• Ability to manage your own time effectively
• Great verbal and written communication skills and a desire to share accurately the message and mission of Tico Coffee Roasters to the potential customers, the current ones and the general public at all times
• Willingness to work on a flexible schedule and on weekends
• Existing Food Handler's Certification or certification within 30 days post hire

Responsibilities

• Great customer service with a friendly smile
• Demonstrate passion and enthusiasm for coffee
• Educate customers on all our products
• Maintain high quality and consistent product standards
• Look for the highest customer satisfaction
• Accurately process transaction in the POS System
• Cup and taste coffee regularly to maintain familiarity with product and quality standards
• Stay informed with new products and their attributes
• Communicate with other team members, management and production to resolve challenges and elevate service
• Create positive work environment
• Participate in training events which include cuppings, tastings, socials, and workshops
• Deliver impeccable hospitality to our guests and your fellow teammates
• Participate in team work to ‘dial in’ and serve a selection of delicious coffees in a variety of different brewing methods including but not limited to: espresso, pour over, and cold brew
• Expedite and serve delicious sweet and savory food created by our food partners
• Drink your and others’ coffee and espresso drinks regularly to ensure quality, uphold our standards, and keep developing your coffee palate
• Support your team in keeping the cafe running smoothly and beautifully - these tasks may vary but can include washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing condiment station, and taking out trash

Benefits

• One free 12 oz bag of coffee per month
• You may purchase company products (coffee, tea & wares) at employee discount prices
• Paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employee’s regular wage rate. Accrual shall begin on the first day of employment.

What This Job Offers