FRFS Operations Support Analyst

Federal Reserve System • St. Louis, MO

1d • Onsite

About The Position

The Federal Reserve Bank of Kansas City's Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions including FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization focused on customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and the growth of the FedNow instant payment service. The strategy aims to offer an integrated product suite providing speed, resilience, and choice to FRFS customers across the U.S. The Enterprise structure seeks to meet marketplace needs for new products and services with speed and agility, provide a robust customer experience, and create career growth opportunities for staff, operating with a customer-first mindset in pursuit of its central bank mission. The Operations Group within FRFS delivers payment services, operating 24/7 across the full customer lifecycle, including customer onboarding, delivery of Check, FedACH®, Fedwire Funds, Fedwire® Securities, NSS, FedLine customer access solutions, and FedNowSM services. They also support customer testing and issue resolution, ensuring customers receive reliable services.

Requirements

• Typically requires Bachelor’s degree from an accredited college or university, or equivalent combination of directly related education and/or experience
• Typically requires at least 6 years of relevant work experience.
• Demonstrated ability to take initiative, anticipate needs, and manage responsibilities and keep projects and processes moving forward with limited oversight
• Exhibits agility and resilience in navigating evolving needs, organizational shifts, and shifting priorities
• Applies strong critical‑thinking skills to pull together information from different places and form strong recommendations and well-reasoned decisions, even with limited direction
• Strong written and verbal communication skills with the ability to share ideas clearly and concisely and adjust the message for different audiences
• Skilled at building strong partnerships with people in different roles and collaborating to get work done.

Nice To Haves

• Federal Reserve Financial Services (FRFS) and/or financial services/payments experience desired

Responsibilities

• Build a strong understanding of Operations Group functions and serve as a trusted partner across teams, supporting a wide range of analytical, process, and project needs
• Lead and coordinate cross-functional projects, partnering closely with teams to drive progress, manage dependencies, and keep work on track
• Support key Operations Strategy areas, including strategic planning and reporting, financial planning and analysis, internal communications, identity and access management, records management, and operations compliance
• Serve as a thought leader for solving complex business problems with innovative solutions and approaches that maximize business value and desired outcomes
• Manage recurring business processes (e.g., quarterly reviews, strategic reporting, customer compliance) while continually improving their effectiveness
• Provide expertise to the team and support less experienced staff through coaching, delegation, and work review
• Lead or support ad hoc deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Senior