French Customer Service, – Alpharetta, $18-19

Axiom Staffing Group•Alpharetta, GA

4d•$18 - $19

About The Position

Axiom Staffing is hiring for a French Customer Service Representative to support inbound customer service operations. This role is responsible for handling calls, emails, and inquiries from French-speaking customers, processing orders, resolving issues, and ensuring a high level of customer satisfaction. Location: Alpharetta, GA Shift: 8:30 AM - 5 PM Pay Rate: $18-19 Temporary / Contract

Requirements

Fluency in French (including Canadian French), both written and spoken
Strong verbal and written communication skills
High attention to detail and professionalism
Ability to manage difficult customer situations with empathy and patience
Proficiency in Microsoft Office programs including Outlook, Excel, Word, and Adobe
Strong work ethic, punctuality, and reliability
Ability to adapt, learn new products, and follow standard operating procedures
High school diploma or GED required
6 months to 1 year of customer service or call center experience preferred
Equivalent combination of education and experience considered

Responsibilities

Answer incoming calls, emails, faxes, and voice messages from French-speaking customers in a professional and courteous manner
Respond to all customer inquiries within 24 hours, preferably within 2 hours
Process customer orders, requests, shipment tracking, and service inquiries
Troubleshoot issues and provide accurate information and solutions
Resolve customer complaints efficiently with a focus on first-contact resolution
De-escalate customer concerns by actively listening and offering alternative solutions when needed
Maintain accurate records of all customer interactions in accordance with Call Center reporting standards
Update customer service databases and complete required reports on time
Collaborate with team members to improve customer service processes
Assist with training new employees on customer service procedures and product knowledge
Support warehouse or departmental projects as needed
Perform other duties as assigned by the supervisor