French Bilingual Product Quality Assurance Agent (Remote - Ohio)

Morley

2d•Remote

About The Position

About the Role Location: Remote – Ohio residents Are you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you! What to Expect As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! Why Apply Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities What You'll Do Receive calls from French-speaking dealers Gather and document information in English Effectively and efficiently deliver resolutions in French using defined processes and applications Meet quality and productivity targets by: Having a good understanding of project operations and workflow processes Delivering services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays TA will respond to after-hours questions the next business day

Requirements

Strong computer navigation and typing skills
Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
Excellent interpersonal and listening skills
Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
Proven success in a relevant / related position for one or more year
One or more years of customer service experience
High school diploma or equivalent
Able to work shifts within the center's hours of operation:
Monday - Friday (no weekends!)
9 a.m. - 7 p.m. Eastern time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Ohio resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Call center experience
Associate degree

Responsibilities

Receive calls from French-speaking dealers
Gather and document information in English
Effectively and efficiently deliver resolutions in French using defined processes and applications
Meet quality and productivity targets by:
Having a good understanding of project operations and workflow processes
Delivering services that meet those goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)