French Bilingual Design and Delivery Learning Specialist

TTEC

92d

About The Position

At Percepta, we bring first-class service across each market we support. As a French Bilingual Design and Delivery Learning Specialist working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The French Bilingual Design and Delivery Learning Specialist acts as a trusted partner and consultant for all things training design, development, and delivery. This includes conducting analysis of client and partner learning needs and closely collaborating with internal and external clients to envision, design, develop, and deliver tailored training materials. Utilizing the backward design method and the ADDIE process, the Design and Delivery Learning Specialist will craft innovative new hire and ongoing training programming. The Specialist will leverage various multimedia formats to design training materials and continuously evaluate their effectiveness, making adjustments as necessary to optimize their impact on learner performance. The Specialist will also be responsible for maintaining these materials over the life of the program. The specialist will lead training delivery sessions across various areas such as new hire onboarding, up-training, and refresher courses, employing adult learning principles and leveraging active learning best practices to ensure maximum engagement, accountability, and participation. In parallel, this role will collaborate with leadership to uphold company policies and procedures during training. Beyond training delivery, the Design and Delivery Learning Specialist will also contribute to quality calibration sessions and undertake special projects as assigned, balancing responsibilities between instructional design and training facilitation based on program requirements.

Requirements

• Bachelor’s degree required, preferably in Education or Training CCP certification.
• Minimum of 2 years of professional training and development experience required.
• 1-3 years of classroom facilitation experience preferred.
• 1-3 years of instructional or Curriculum Design preferred.
• Call Center experience preferred.
• Strong communications and presentation skills.
• Organizational skills.
• Analytical skills to review new processes and derive potential impact to program.
• Ability to create new training tools with minimal assistance.
• Ability to identify changes specific to program and disseminate information.
• Strong listening skills.
• Strong leadership skills.
• Proven ability to perform in a fast-paced environment with minimal supervision.
• Able to work a flexible schedule, including extended evening and weekend hours.
• Ability to work in a team environment as well as autonomously.
• Ability to stand for long periods of time while delivering classroom training.
• Strong project management skills.
• Ability to work with all levels of employee and management.
• Creativity.
• Ability to develop training material with short timelines.
• Detail oriented.
• Ability to prioritize business requests and self-manage workload and timelines.
• Advanced computer skills: Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS, Microsoft Project, Advanced Adobe PageMaker and Photoshop, audio and video production and editing.

Responsibilities

• Conduct front-end needs analysis to identify curriculum objectives and development needs.
• Develop timelines and project plan for development, deliver project plan and receive approval of timeline.
• Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.
• Select the most effective instructional methods for delivery including eLearning, self-paced, or virtual delivery methods.
• Partner with internal and external clients to identify training needs by program.
• Plan learning product development to meet the needs, and create and update learning materials accordingly.
• Measure the effectiveness of training using defined program metrics and modify content when gaps are identified.
• Provide project status updates and any risks to the Training Supervisor in a timely manner.
• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.
• Design and develop learning objectives and outcomes.
• Design and develop facilitator and participant materials for new hire and ongoing training.
• Design practical application scenarios including practice exercises, role plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop, plan, and conduct train-the-trainer (TTT) sessions.
• Develop evaluations of content that are linked to the performance objectives.
• Schedule and lead regular project meetings with internal and external clients.
• Maintain source materials and final content in a shared location.
• Lead train-the-trainer sessions and demonstrate proficiency in training.
• Ensure all equipment and systems are in place prior to start of class.
• Partner with Human Resources, Quality, and Operations to schedule New Employee Orientation and departmental presentations.
• Facilitate classes based on the objectives and agendas provided.
• Create a safe learner-centered environment using adult learning principles.
• Analyze group dynamics and interpret non-verbal messages.
• Assess class through consistent questioning techniques.
• Manage the setup and breakdown of the training classroom.

Benefits

• Competitive Salary with Incentives.
• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees