Freight Support Specialist

Aston Carter•Knoxville, TN

1d•$20 - $23•Onsite

About The Position

Freight Coordinator Description Essential Functions • Manage and fulfill more complex requests for paperwork (Bill of Ladings, Delivery Tickets) from internal departments to meet company and process needs for our Wholesale, Retail, and Freight Only business by utilizing technology and available resources. • Ensure drivers and 3rd party carriers are completing delivery confirmation entries into the application timely and accurately according to set departmental goals and metrics for our Wholesale, Retail, and Freight Only business. • Help drive data entry compliance by continuously communicating to drivers and 3rd party carriers via phone, text message or email while also maintaining and exceeding weekly/monthly goals. • Provide application support and application troubleshooting for drivers and 3rd party carriers; escalating IT issues to appropriate parties. • Help support, provide information for, and contribute to application releases, improvements, and initiatives. • Identify trends in entry errors and paperwork requests, provide coaching to the user on proper entry and/or paperwork guidelines, and initiate reporting and processes related to these. • Provide reporting related to driver and 3rd party carrier performance and entry accuracy. • Navigate available reports to help in troubleshooting issues and executing tasks. • Review entries to ensure accuracy and completeness in processes • Assist in ad-hoc order entry into the application and TRIPS dispatch system to complete orders; focusing on order entry accuracy. • Participate in stretch assignments as needed. • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level • Ensure all activities are in compliance with rules, regulations, policies, and procedures • Complete other duties as assigned

Requirements

High school diploma or equivalent certificate required
Minimum two years’ experience in customer service or logistics
Advanced Microsoft Office skills; specifically, Microsoft Teams and Excel.
Aptitude for understanding systems and how they work.
Ability to understand and execute complex problem solving in order to further business operations
Knowledge of fuel and trucking industry and its common terminology.
Familiarity with Bill of Ladings and standard Logistics procedures

Nice To Haves

Bachelor's degree in Business or Supply Chain preferred
Knowledge and experience with Tableau preferred.

Responsibilities

Manage and fulfill more complex requests for paperwork (Bill of Ladings, Delivery Tickets) from internal departments
Ensure drivers and 3rd party carriers are completing delivery confirmation entries into the application timely and accurately
Help drive data entry compliance by continuously communicating to drivers and 3rd party carriers via phone, text message or email
Provide application support and application troubleshooting for drivers and 3rd party carriers
Help support, provide information for, and contribute to application releases, improvements, and initiatives
Identify trends in entry errors and paperwork requests, provide coaching to the user on proper entry and/or paperwork guidelines, and initiate reporting and processes related to these
Provide reporting related to driver and 3rd party carrier performance and entry accuracy
Navigate available reports to help in troubleshooting issues and executing tasks
Review entries to ensure accuracy and completeness in processes
Assist in ad-hoc order entry into the application and TRIPS dispatch system to complete orders
Participate in stretch assignments as needed
Model behaviors that support the company’s common purpose
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned