Freight Support Specialist

Aston Carter•Knoxville, TN

16h•$20 - $23•Onsite

About The Position

The Freight Support Specialist plays a key role in supporting wholesale, retail, and freight-only operations by managing critical freight documentation, data entry, and application processes. This position ensures accurate and timely delivery confirmations from drivers and third‑party carriers, provides system support and troubleshooting, and contributes to continuous improvement initiatives. The ideal candidate combines customer service excellence, logistics coordination, and strong analytical skills to support operational efficiency and internal stakeholders.

Requirements

Minimum of 2 years of experience in customer service or logistics
Strong customer service skills with a professional, customer‑focused approach
Experience with transportation, freight, and logistics processes, including freight bills and document management
High‑accuracy data entry skills, including Excel data entry
Strong attention to detail with the ability to identify trends and recurring issues
Excellent written and verbal communication skills
Ability to manage multiple priorities, meet deadlines, and work independently
Comfortable working with logistics, transportation, and inventory‑related information
Proficient in learning and navigating multiple systems and technologies
Strong problem‑solving skills with sound judgment on when to escalate issues
Collaborative, adaptable team player in a fast‑paced environment
Organized, reliable, and motivated to improve workflows and processes
Advanced Microsoft Office skills, particularly Microsoft Teams and Excel
Strong aptitude for understanding systems and complex operational processes
Knowledge of the fuel and trucking industry and common terminology

Nice To Haves

Bachelor’s degree in Business, Supply Chain, or a related field
Familiarity with standard logistics and freight procedures
Experience supporting freight operations and inventory processes
Experience using dispatch or logistics systems (e.g., TRIPS)
Ability to interpret and act on reports related to carrier performance and data accuracy
Interest in stretch assignments and continuous improvement initiatives

Responsibilities

Manage and fulfill complex paperwork requests (e.g., bills of lading, delivery tickets) from internal departments using available systems and tools
Ensure drivers and third‑party carriers complete delivery confirmations accurately and on time across wholesale, retail, and freight‑only operations
Drive data entry compliance by proactively communicating with drivers and carriers via phone, text, and email while meeting or exceeding performance metrics
Provide application support and troubleshooting for drivers and carriers; escalate technical issues to IT as needed
Support application enhancements, releases, and operational initiatives by sharing insights from day‑to‑day system use
Identify trends in documentation requests and data entry errors; coach users on proper procedures and recommend process improvements
Generate, review, and analyze reports related to carrier performance and data accuracy
Review system entries for accuracy, completeness, and compliance with established guidelines
Assist with ad‑hoc order entry in internal applications and the TRIPS dispatch system, ensuring accurate and complete information
Participate in special projects and stretch assignments to support operational and process improvement initiatives
Model behaviors aligned with the company’s values and deliver high‑quality service to internal and external customers
Ensure compliance with all applicable rules, regulations, policies, and procedures
Perform additional duties as assigned to support freight and logistics operations