Freight Management Specialist

ALLEN DISTRIBUTION•Mechanicsburg, PA

23h•$70,000 - $90,000

About The Position

Responsible for Traffic Functions within the Freight Management division of the Transportation Department. Values and Business Practices: Customer First – We deliver on what we promise to our customers with a positive attitude. We treat everybody with respect and dignity. We operate with high business ethics. We are a good corporate citizen. We value our professional relationships. We strive to have a “Continuous Improvement Culture”. We are committed to the safety of our employees and our equipment/facilities. Company Expectations Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Requirements

Exceptional customer service and communication skills
Knowledge of Logistics market
Working knowledge of Microsoft Word, Excel, the ability to quickly master Allen Distribution and customer proprietary software sites.
The ability to work in a fast paced and changing work environment.
Exceptional customer service and communication skills.

Responsibilities

Communicate and problem solve with all customers, both internal and external, in a professional, courteous and effective manner.
Provide professional, detailed responses to customer and carrier inquiries. If not able to provide requested information, elevate issue to appropriate party.
Identify and determine appropriate solutions or course of action to resolve customer issues.
Assist Freight Management’s business development by identifying and securing new business.
Recognize when service levels will not be met and to take appropriate action to elevate or address issues to ensure positive customer experience.
Recognize trends in various issues which arise to determine if situation is a one-time occurrence or is an ongoing issue with needs to be addressed.
Identify optimal routing and consolidation of shipments to protect service and meet department financial goals.
Pricing shipments competitively with both customer and carrier to ensure coverage while maintaining company goals.
Anticipating and resolving issues as they arise.
Tracking of all booked loads through point of pickup to time of delivery to ensure accurate and available information is available for any given shipment.
Effectively execute load planning within the TMS using effective vetting as per company policy and negotiation with carriers.
Continuously seeking new carriers to fulfill operational needs, improve performance and improve departmental financial goals.
Responsible for carrier onboarding and start up consistent with company policy.
Develop quality carriers into core partner carriers.
Measure carrier performance and take corrective action or process improvements as the situations warrant.
Select appropriate carriers for shipments to maintain On Time Performance levels and meet Company Financial Goals as determined by Manager.
Utilize websites, customer software, interaction with customers/carriers to obtain data to compile information for operational reports.
Provide reports within the time expectations required per report.
Work under the direction of the Manager, Freight Management Services to assist in projects as needed.
Assist with departmental on call coverage as determined by Manager, Freight Management Services.