Freight Dispatcher

Quicksilver Express Courier, Inc.•Lakewood, CO

3d•$24 - $24•Onsite

About The Position

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Freight Dispatcher. This is not a call center position. If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you! MUST be reliable! MUST be a team player!

Requirements

High school diploma/GED required
Strong knowledge of the metro and surrounding areas
Transportation Dispatch experience in freight industry
Knowledge of applicable transportation regulations and laws
Excellent organizational and time management skills
Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.
Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
Background experience in a customer service environment with problem resolution skills

Responsibilities

Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload
Coordinate multiple (15-20+) drivers simultaneously to complete 50-100+ expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed
Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.
Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.
Provide accurate and professional customer service.
Incoming order entry via phone, email, or web.
Outbound calls to customers with delivery status.
Provide problem resolution for customers and drivers.
Accurate and complete documentation of any and all issues.
Coach new drivers as part of their on-the-job training, providing additional instruction and guidance