Freight Brokerage Strategic Account Manager

Ryder • Fort Worth, TX

415d • $47,000 - $50,000

About The Position

The Freight Brokerage Strategic Account Manager is responsible for managing a portfolio of new and existing customers by developing relationships with transportation providers. This role involves creating a carrier coverage strategy and ensuring that customer transportation needs are met effectively. The position requires direct engagement with cross-functional teams to build a network of service providers and maintain strong customer relationships.

Requirements

• Strong verbal and written communication skills.
• Demonstrates problem-solving skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Demonstrates customer service skills.
• Effective negotiation skills.
• Competitive nature and drive to contribute to a winning culture.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Detail-oriented with excellent follow-up practices.
• Ability to work independently and as a member of a team.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to lead/manage others.
• Ability to inspire and develop staff.
• H.S. Diploma/GED required.
• 3 years or more in business-related experience required.
• Intermediate MS Office skills (Outlook, Excel, Word, PowerPoint) required.

Nice To Haves

• Bachelor's degree in business, Logistics, or related field of study preferred.

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity.
• Lead a small group of Strategic Account Managers (SMA's) as a mentor and support all parties with carrier-related issues.
• Tender accept/reject loads, create loads, set appointments, dispatch, track and trace loads, and resolve issues with carriers and customers.
• Negotiate rates with transportation providers to achieve commission targets and account goals.
• Manage day-to-day planning and scheduling of coverage for loads to meet customer needs in a timely manner.
• Ensure compliance with Federal, State, and Local regulations during scheduling and dispatching.
• Maintain a positive employee climate and achieve a high customer satisfaction index while being available 24/7/365 for responsibilities.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED