Freight Broker

Allen Lund Company, Inc.•Kansas City, MO

17d

About The Position

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge– let’s talk.

Requirements

Experience: Minimum of 3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
Mindset: Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Service & Ethics: Strong customer service orientation and excellent work ethic.
Problem Solving: Effective negotiation and problem-solving skills, and ability to handle conflict.
Efficiency: Excellent time-management skills with the ability to multitask.
Execution: Highly organized and detail-oriented.
Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
Communication: Excellent and effective communication skills.

Responsibilities

Sales & Acquisition: Contact new customers and be responsible for customer acquisitions.
Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
Service Excellence: Deliver exceptional customer service.
Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management.
Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
Core Logistics: Handle Freight Brokerage and booking loads.
Standards: Uphold the company standard following the company principles of Customer, Company, Office.