Freight Agent - LIT

Southwest Airlines

72d • $20

About The Position

The Freight Agent role at Southwest Airlines is part of the Ground Operations department. This position is responsible for safely loading and unloading cargo items onto aircraft, coordinating with Ground Operations Teams to meet flight timelines, and prioritizing shipping responsibilities. Freight Agents also handle a variety of cargo, including life-saving organs and U.S. Mail, and must be able to multitask and work outdoors. The role includes working assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. U.S. Citizenship is required under Federal regulations.

Requirements

• High School Diploma or GED
• Ability to work well with others as part of a team
• Must be able to obtain and maintain GSC qualification
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, and learn ramp operations procedures
• Must successfully complete Operations/Freight Agent training program with a 90% or greater average
• Must be aware of hazardous situations and be able to handle emergencies
• Must possess good written and oral skills
• Must be able to effectively communicate verbally by telephone and face to face
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to lift and move items of 70 pounds and/or more
• Must be able to climb, bend, kneel and stand for extended periods
• Must maintain a well-groomed appearance per Company standards
• Must be a U.S. citizen and at least 18 years of age

Nice To Haves

• College coursework or degree
• Two years of airline/military related work experience in ramp/operations/provisioning functions
• Foreign language skills

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of the Company
• Handles Station AMS and radio communications traffic as needed
• Checks Cargo information for each flight
• Answers Cargo facility telephones
• Resolves Customer situations by providing Positively Outrageous Service
• Writes and submits irregularity reports as required
• Checks cargo on hand to see that it is properly logged and accounted for
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Re-manifests cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
• Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
• Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Computes charges, makes change and balances daily transactions
• Operates a computerized point-of-sale system for processing cargo shipments
• Maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Performs special tasks or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of an Operations Agent

Benefits

• Pay of $20.40 per hour with opportunities for overtime and shift premiums
• Fly for free on any open seat on all Southwest flights for you and eligible dependents
• 401(k) Company match contributions up to 10% of eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents starting from the first day of employment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees