Freight Account Processor
About The Position
The Account Processor/Auditor position is responsible for coordinating audit exception support activities and acts as an intermediary to help resolve audit disputes across many accounts. This is a client facing position where duties involving customer contact performed primarily through telephone or email communication methods. Additionally, the Account Processor/Auditor is responsible for utilizing audit reporting; conducting analytical review; executing complex rating solutions and participates in periodic review and recommendation of operational system and procedural enhancements for audit scalability measures. Oversees a selective portfolio of accounts and ensures key audit deliverables are being met by set deadlines. Maintains high service satisfaction by following up on client inquiries Collaborates with internal teams and individuals to ensure high levels of service delivery. Participates in the review and recommendation of operational systems and procedures affecting assigned units. Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. Must be located in Illinois will be expected to be in office 3 days out of the week
Requirements
- High school diploma or equivalent
- Typically three to five years of clerical and customer service experience
Nice To Haves
- Minimum one year of operations experience in the freight audit and pay services industry
- Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
Responsibilities
- Coordinating audit exception support activities
- Acts as an intermediary to help resolve audit disputes across many accounts
- Utilizing audit reporting
- Conducting analytical review
- Executing complex rating solutions
- Participates in periodic review and recommendation of operational system and procedural enhancements for audit scalability measures
- Oversees a selective portfolio of accounts and ensures key audit deliverables are being met by set deadlines
- Maintains high service satisfaction by following up on client inquiries
- Collaborates with internal teams and individuals to ensure high levels of service delivery
- Participates in the review and recommendation of operational systems and procedures affecting assigned units
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
