Freezer Manager

Restaurant Depot • Chicago, IL

82d

About The Position

The Freezer Manager is responsible for receiving product and ensuring that freezers are stocked, labeled, clean, and that delivered product is packed out. The role requires providing proper customer service and developing relationships with large customers. The Freezer Manager supervises the Assistant Freezer Manager, Freezer Supervisors, and Stockers to ensure that shelves are stocked and merchandise is rotated. This position involves developing schedules, monitoring performance, and recommending appropriate discipline as necessary. The Freezer Manager also trains employees in job responsibilities and safe operating procedures, interviews candidates, and recommends hires. Additionally, the role includes ensuring compliance with HACCP regulations, conducting periodic HACCP audits, and maintaining accurate inventory levels.

Requirements

• Bachelor's Degree, OR High School Diploma or GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Commitment to company values and strong customer orientation.
• Computer literacy.

Responsibilities

• Ensure proper customer service and develop relationships with large customers.
• Supervise Assistant Freezer Manager, Freezer Supervisors, and Stockers.
• Develop schedules and monitor performance.
• Train employees in job responsibilities and safe operating procedures.
• Interview candidates and recommend hires.
• Discipline employees when necessary and recommend terminations.
• Ensure compliance with HACCP regulations and conduct periodic HACCP audits.
• Review inventory for product rotation to prevent shrinkage and damages.
• Ensure correct shelf pricing reflecting recent pricing and market conditions.
• Supervise the receiving of all freezer products and ensure proper paperwork is completed.
• Maintain accurate computer inventory levels and perform regular physical inventories.
• Maintain refrigerated equipment and ensure maintenance contracts and schedules are followed.
• Supervise ordering of freezer products from vendors.
• Ensure all employees can operate necessary equipment.
• Coordinate proper tagging and cleanliness of the area.
• Communicate low stock/out of stock information to the Inventory Controller.
• Ensure all signage is correct and reflects flyer prices.
• Coordinate proper merchandising of aisles and set up impulse areas.
• Perform weekly self audits on the freezer department.

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree