Freelance Community Manager

Acorns

2d • $45 - $50 • Remote

About The Position

Acorns is seeking a Freelance Community Manager to be the voice and heart of our social media presence. In this role, you will be the frontline advocate for our customers, responsible for managing all social media comments, executing engagement strategies, and providing direct support to ensure our community feels heard, valued, and empowered. You will work closely with our Social Media Manager to ensure a seamless 360-degree brand experience.
This role is being offered on a contract basis with an expected duration of 4-6 months with potential to expand based on business need and requiring 25 hours of work per week.
Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

Requirements

• Community Expertise: Proven experience managing high-volume social communities for consumer brands, with a knack for turning passive followers into active advocates.
• Exceptional Communication: Ability to write in a tone that is approachable, professional, and mission-driven, ensuring every customer feels supported.
• Creative Spark: A high degree of creativity with the ability to brainstorm "outside the box" engagement ideas that turn standard support interactions into memorable brand moments.
• Proactive Problem Solving: A "find a way" mentality to resolve customer concerns quickly and creatively.
• Hunger to deliver game-changing products.
• Exceptional drive and precision in delivery.
• A belief that your work is tied to your life's mission.
• Optimistic about the potential of societal change.

Responsibilities

• Direct Customer Engagement: Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube.) with empathy and brand-aligned precision.
• Engagement Strategy: Implement creative tactics to spark meaningful conversations and increase community sentiment among our customers.
• Support Partnership: Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams while maintaining a helpful and human touch.
• Cultural Relevance: Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant and top-of-mind for our customers.
• Sentiment Reporting: Track community trends, feedback, and recurring questions to provide the social team with actionable insights for future content ideation.
• Brand Advocacy: Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction.

Benefits

• Competitive freelance rates.
• Talented and motivated team who care deeply about one another, our mission, and our customers.
• The rare opportunity to create a new world, solving big societal challenges through meaningful work.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees