Fraud Support Associate I

FIS

15d•Onsite

About The Position

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates. About the team: The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

Requirements

High school diploma or GED
2 years of customer service experience
Outstanding customer service skills (verbal and written) that foster customer satisfaction
Excellent computer navigation and operation skills
Ability to work independently and in a team environment

Nice To Haves

Prior call center experience, banking experience is preferred

Responsibilities

Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
Participate in department initiatives to improve efficiencies.
Stay up-to-date on changing fraud trends.