Fraud Strategy & Analytics Manager

PNC Financial Services Group-posted 2 months ago

$80,000 - $178,250/Yr

Full-time • Mid Level

Birmingham, AL

5,001-10,000 employees

Credit Intermediation and Related Activities

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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Pittsburgh PA; Strongsville OH; Birmingham AL, or Dallas TX. This position is primarily based in a location within PNC's footprint.

Oversees the performance of analytics to develop and maintain fraud strategies.
Socializes and gains approval for broad fraud strategy changes.
Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools.
Works with external vendors on fraud model development, performance monitoring and implementation.
Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.
Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests.
Provides fraud analysis to support decision making across the company.
Provides direction and sets priorities for the team.
Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses.
Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.

Team Management, Team Development
Fraud and Analytics domain experience
Data Science, Statistics and Data Analytics
Graph Database experience
Data Correlation and Visualization
8+ years of industry experience
5 years of prior management experience
Bachelor's degree or equivalent combination of education and experience

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service

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