Fraud Strategy & Analytics Manager

PNC

122d • $80,000 - $178,250

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Pittsburgh PA; Strongsville OH; Birmingham AL, or Dallas TX. This position is primarily based in a location within PNC’s footprint.

Requirements

• 8+ years of industry experience.
• 5 years of prior management experience.
• University/college degree; higher level education such as a Master's degree or PhD is desirable.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Nice To Haves

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Responsibilities

• Oversees the performance of analytics to develop and maintain fraud strategies.
• Socializes and gains approval for broad fraud strategy changes.
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools.
• Works with external vendors on fraud model development, performance monitoring and implementation.
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests.
• Provides fraud analysis to support decision making across the company.
• Provides direction and sets priorities for the team.
• Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses.
• Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees