Fraud Specialist - WFH Eligible

FIS Global • Jacksonville, FL

2d • $15 • Remote

About The Position

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

Requirements

• High School Diploma or Equivalent
• Ability and flexibility to work hours as assigned, we are a 24/7 Call Center.
• This is a position that requires all work shift availability, including days, nights and weekends.
• This position requires you to be on camera during training and other times as deemed necessary by your supervisor.
• Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training.
• No wireless internet providers or routers can be used.
• All equipment will be provided.

Responsibilities

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
• Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Has little or no role in the decision-making.
• Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
• Works under close supervision.

Benefits

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED