Fraud Specialist - Wire Transfer & Validation

Hilltop Holdings • Dallas, TX

2d

About The Position

PlainsCapital Bank is looking to hire a Wire Transfer Validation Specialist. The Wire Transfer Validation Specialist role is responsible for investigating fraud alerts provided by the Fraud case management system related to outgoing wire activity. Conduct validation callbacks to the customer for suspicious outgoing wire transfers and take any mitigation steps to protect the bank and/or customers from financial loss. Maintains communication with customers and employees regarding questions on wire transfers; processes outgoing wire transfers while ensuring all regulatory and policy requirements are upheld. This position requires strong customer service and time management skills. This position requires the ability to identify suspicious wire activity and stop the wire process until all activity is reviewed and confirmed.

Requirements

• Strong customer service skills
• Time management skills
• Ability to identify suspicious wire activity

Responsibilities

• Investigating fraud alerts related to outgoing wire activity
• Conduct validation callbacks to the customer for suspicious outgoing wire transfers
• Take mitigation steps to protect the bank and/or customers from financial loss
• Maintain communication with customers and employees regarding questions on wire transfers
• Process outgoing wire transfers while ensuring all regulatory and policy requirements are upheld
• Identify suspicious wire activity and stop the wire process until all activity is reviewed and confirmed

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed