Fraud Solutions Manager - Identity & Authentication

TransUnion • Crum Lynne, PA

124d • $100,100 - $150,000

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Our US Fraud Solutions group leads the commercialization of cutting-edge dynamic innovations that improve customer conversion and fraud prevention. Our solutions are used for customer onboarding, sign-on or call center authentication, high risk transactions, and other use-cases across multiple digital and non-digital channels, industries, and geographic regions. Emerging fraud continues to be a challenge and we’re looking for someone to help us grow our US fraud solutions to help our customers fight identity fraud and establish trust with good consumers. This role will work across all phases of the product life cycle, with a focus on introduction, management and retirement of product innovations into the marketplace, collaborating closely with platform, data science, product marketing, operations, technology, finance, sales, and other go-to-market teams.

Requirements

• 6+ years of product management, product strategy, operations, and/or product commercialization experience in fraud solutions software or services such as identity verification and authentication.
• Analytical skills to generate reports and insights on product adoption, fraud KPIs, synthesize client and market feedback.
• Experience with SQL, Python, or similar tools preferred.
• Ability to validate, monitor, and analyze revenue stream data and develop insights that support forecasting and product enhancement prioritization.
• Ability to build data driven business cases that consider existing clients’ and market’s needs, technical feasibility, and speed to market to influence product roadmaps.
• Ability to communicate delivered value, differentiators, and opportunities to sales, clients, and prospects in various forums such as internal training, external industry events, user forums, client quarterly business reviews, etc.
• Ability to influence cross-functional teams in a matrix organization to ensure product launch operational readiness with marketing assets, pricing strategy, internal support processes, and reporting.
• Excellent proactive communication, negotiation, and presentation skills to drive results autonomously.
• Experience with building strong relationships across a broad range of stakeholders including sales, marketing, business, operations, technology, data science, legal, compliance and finance teams.

Responsibilities

• Shepherd product launch, customization and enhancement projects from technical delivery to product commercialization, engaging cross-functional teams including technology, data science, legal & compliance, pricing, line of businesses, product marketing, sales and operations teams.
• Support product management of innovations across fraud solutions for the US market.
• Triage and action voice of customer intakes, market analysis, and estimate directional ROI to inform product roadmap prioritization.
• Monitor for positive and negative changes in product adoption to trigger outreach for solution feedback.
• Apply excellent written, presentation, and oral communication skills to support training efforts and proof of concepts with clients.
• Execute upon and influence US Fraud Solutions strategy to deliver well-managed speed-to-market innovations that minimize friction and fraud.
• Ensure and influence product operations execution excellence to drive client satisfaction and enable revenue growth.
• Be the internal go-to subject matter expert for fraud solutions to empower and drive broad engagement.

Benefits

• Flexible time off for exempt associates.
• Paid time off for non-exempt associates.
• Up to 12 paid holidays per year.
• Health benefits (including medical, dental, and vision plan options and health spending accounts).
• Mental health support.
• Disability benefits.
• Up to 12 weeks of paid parental leave.
• Adoption assistance.
• Fertility planning coverage.
• Legal benefits.
• Long-term care insurance.
• Commuter benefits.
• Tuition reimbursement.
• Charity gift matching.
• Employee stock purchase plan.
• 401(k) retirement savings with employer match.
• Access to TransUnion’s Employee Resource Groups.

What This Job Offers

• Number of Employees: 5,001-10,000 employees