Fraud Rules Analyst

ITS Inc•Des Moines, IA

3d•Remote

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position. SHAZAM is looking for a Fraud Rules Analyst to join our team. In this position, you’ll play a critical role in preventing fraudulent activities by developing, implementing, and maintaining fraud detection rules and strategies. This position involves analyzing transaction data and patterns to identify potential fraud risks and collaborating with cross-functional teams to enhance fraud prevention measures. The analyst will continuously monitor fraud trends and adjust rules to improve detection accuracy while minimizing false positives.

Requirements

Experience in rules authoring, development, and evaluation processes in decision management fraud detection platforms.
Strong technical and analytical background, and attention to detail.
Excellent communication skills and relationship building to effectively work with all levels within the organization and outside resources.
Demonstrated organizational skills.

Nice To Haves

Experience with SQL or Blaze rule authoring languages a plus.

Responsibilities

Collaborate with fraud investigation teams and other stakeholders to support the overall fraud strategy, specifically in the areas of data analysis and interpretation, authorization risk analysis, consumer identity management, and authorization decisioning.
Develop, test, and implement fraud detection rules and scenarios based on data analysis and emerging fraud trends.
Monitor transaction data and alerts to identify suspicious activities and recommend appropriate actions.
Handle complex inquiries through support channels to fraud and transaction risk related items.
Analyze the effectiveness of existing fraud rules and make data-driven adjustments to improve detection rates.
Support the organization’s fraud management program, including reporting and analysis of available fraud prevention, detection, and response tools.
Directly support financial institutions with questions on fraud management programs, tools, and cases of fraud.
Serve as a subject matter expert for the fraud management tools for the organization.