Fraud Resolutions Analyst

Barclays • Henderson, NV

373d • $48,000 - $69,000

About The Position

As a Fraud Resolutions Analyst, you will be responsible for managing and reviewing customer complaints to identify root causes and provide resolutions. Your role is crucial in safeguarding clients' financial well-being through effective client interactions, utilizing your experience in call center operations and customer service. You will work in a hybrid/virtual environment, demonstrating flexibility and commitment while leveraging your knowledge in fraud detection and bank operations.

Requirements

• Experience in call center operations.
• Customer service experience (in-person or virtual).
• People management or leadership experience.
• Experience working in a hybrid/virtual environment.
• Moderate level of computer literacy.
• Technical issue troubleshooting experience.
• Ability to work resourcefully with minimal supervision.
• Experience in fraud detection, bank operations, or call center banking.

Nice To Haves

• Decision-making and problem-solving skills.
• Solution-seeking skills.

Responsibilities

• Monitor customer accounts for suspicious or fraudulent activities and take appropriate action when required.
• Execute customer query support, including credit card inquiries, account management, and case resolution related to suspected fraud.
• Collaborate with internal stakeholders and law enforcement agencies in cases of potential fraud.
• Develop and implement fraud prevention strategies and procedures using fraud detection tools and technologies.
• Support business operations functions, including risk management, compliance, and customer care.
• Identify and implement trends related to regulatory requirements and internal policies for fraud prevention and detection activities.
• Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations.
• Monitor financial transactions for potential fraudulent activities and conduct investigations.

Benefits

• Competitive salary range of $48,000 - $69,000 per year.
• Opportunities for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees