Fraud Quality Control Analyst

Sofi • Cottonwood Heights, UT

78d • $76,800 - $144,000 • Remote

About The Position

The Fraud Quality Control Analyst provides oversight of the work completed by both SoFi Fraud Operations staff and/or outsourced items with third-party vendors to ensure compliance with state and federal laws and regulations, as well as SoFi's policies and procedures. The Fraud QC Analyst serves as a Subject Matter Expert and will proactively support SoFi's Fraud Operation divisions in its QC function by conducting evaluations of Unusual Activity Reports for personal loans, banking, investment, and credit card products.

Requirements

• 2-3 years of previous Fraud Investigations experience in a financial services environment across multiple products (checking/savings, lending, credit card, etc.)
• Strong understanding of the Bank Secrecy Act and SAR process
• Self-motivated and able to work independently with analytical skills for managing review tasks
• Strong written communication skills to clearly and concisely communicate issues to associates, customers, and management
• Ability to multitask and manage competing priorities
• Detail-oriented with the ability to work in a fast-paced environment
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
• Decision-making skills with experience in uncovering needs
• Ability to react quickly to change and implement new processes & procedures.

Responsibilities

• Review Unusual Activity Report submissions to ensure compliance with regulatory standards and clarity in summarizing money movement and account activity.
• Keep informed of current Fraud and Risk policies.
• Diagnose, correct, and document issues, risks, and problems using Quality Control (QC) practices as necessary.
• Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders.
• Identify coaching insights and opportunities, providing information to management regarding coaching and training opportunities for employees.
• Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required.
• Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness.
• Follow up with the business unit to ensure timely execution of corrective actions.
• Prioritize competing responsibilities based on workload and demands.
• Maintain awareness of and act in accordance with team goals and business unit policies.
• Perform ad hoc duties as assigned.

Benefits

• Base pay range: $76,800.00 - $144,000.00
• Eligible for a bonus
• Comprehensive and competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees