Fraud Protection Services Analyst - Root Cause Analysis
About The Position
As part of the Assessment team in Fraud Protection Services, this position will be responsible for reviewing fraud claims from multiple pay rails to identify, document, and follow-up on root cause issues. The role will also develop and maintain rules/models to help classify types of fraud patterns. This role will utilize transaction data and claim data from various systems along with your knowledge of banking systems to research the “WHY” of root cause issues and follow the issue to completion. This position may also have to compare and contrast best practices with various pay rails.
Requirements
- Strong critical thinking skills – must be able to make decisions and work independently.
- Strong interpersonal skills – must be able to establish relationships between various departments and teams in a banking environment.
- Strong organizational skills
- Deep knowledge of general banking operations.
- Deep knowledge of general banking regulations/policies/procedures.
- Microsoft Office with special emphasis on Word, Excel, and PowerPoint.
- Bachelor’s degree from a 4-year College or University, preferably in Business/Finance, Data Analytics, or Engineering, or
- A 2-year degree with 1-3 years of banking experience, preferably in various roles, or
- A high school diploma with 5-7 years of banking experience in multiple roles including retail, fraud, or operations.
Responsibilities
- Develop & maintain fraud typologies for various pay rails.
- Review fraud claims & charge-offs for trends at the macro & micro scale.
- Develop & maintain rules/models at the appropriate level of detail for classifying closed claims cases such that new fraud patterns are evident.
- Understand the end-to-end flow of all payments and is connected internally with all change activity regardless of how insignificant.
- Research & Catalog Industry Best Practices from various sources.
- An ability to identify key problems, conduct in-depth research, and articulate well-reasoned solutions.
- Maintain currency with industry knowledge related to Root Cause Analysis.
- Maintain a high level of confidentiality in all aspects of departmental work.
- Preform other duties as assigned by team leadership.
Benefits
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
