Fraud Protection Manager

First Horizon Bank•Memphis, TN

13d•Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. A Fraud Protection Manager at a financial institution oversees the development and implementation of strategies to prevent and detect fraudulent activities within the organization. Here's a detailed job description for this role: The Fraud Protection Manager is responsible for leading efforts to protect the financial institution from fraud. This involves managing a team of analysts and investigators, implementing advanced fraud detection systems, and collaborating across departments to effectively safeguard assets and customer data.

Requirements

Bachelor’s degree in finance, business administration, criminal justice, or related field.
5 years’ experience in fraud prevention and management within the financial services sector. Deposit Fraud experience a plus.
Must have 8-10 years of payment or deposit experience
2 years of personnel management experience
Strong analytical capabilities, with proficiency in fraud detection software and tools.
Excellent communication and interpersonal skills.
Ability to develop and implement strategic initiatives to combat fraud.
May necessitate occasional work beyond standard hours in the event of urgent fraud incidents.
Must be able to travel domestically as required for site visits, etc

Nice To Haves

Certification such as Certified Fraud Examiner (CFE) is highly preferred.

Responsibilities

Develop and execute comprehensive fraud prevention strategies.
Manage and mentor a team of fraud analysts and investigators, guiding them in effective fraud detection and resolution practices.
Establish and maintain policies and procedures for fraud prevention across the organization.
Manages a team of 24 high performing analysts and two managers in the ATM and Mobile space.
Oversee real-time monitoring systems and analytics to identify potential fraud. o Ensure thorough investigations of suspected fraud cases and develop action plans.
Collaborate with external stakeholders, including law enforcement, to resolve fraud cases.
Conduct regular risk assessments to identify vulnerabilities in financial processes.
Propose enhancements to systems and practices to reduce fraud risks.
Keep informed of new fraud trends and technologies to adjust strategies accordingly.
Prepare and present detailed reports on fraud incidents and trends to senior management.
Document procedures and outcomes of fraud investigations meticulously for legal and administrative purposes.
Work closely with compliance, IT, and customer service teams to ensure a unified approach to fraud prevention.
Provide training and resources to educate staff about fraud detection and prevention.
Act as the primary point of contact for fraud-related queries from internal and external stakeholders.
Performs other duties as required.