Fraud Prevention and Member Support Specialist

GULF COAST EDUCATORS FEDERAL CREDIT UNION•Pasadena, TX

18h•Onsite

About The Position

Are you someone who is patient and detail oriented? Do you enjoy resolving fraud-issues for our members? Can you provide high-level service and support to our employees? If so, GCEFCU is looking for a Fraud Prevention and Member Support Specialist to join the team! This position will be located at our Mortgage and Insurance building. The schedule for this position is M-F 8:00am-5:00pm, with one day a week being 9:00am- 6:00pm.

Responsibilities

Process and monitor chargebacks and fraud claims in accordance with VISA regulations and credit union policies, including blocking cards, maintaining documentation, and issuing provisional credits.
Conduct thorough investigations into suspected fraudulent activities, such as identity theft, payment fraud, and account takeovers.
Monitor VISA watch lists for fraud, update fraud systems with current country codes and statuses, and contact members and merchants as needed.
Utilize fraud detection tools to assess transactions for signs of fraud and remain updated on industry trends, regulations, and best practices.
Prevent unnecessary losses by reviewing daily reports, identifying suspicious activities, and escalating to the BSA Officer and Manager when necessary.
Order debit and credit cards as needed and process travel exemption requests.
Review reports to make decisions regarding card reissuance, non-activation, and suspicious activity.
Respond professionally to member inquiries regarding card issues, statements, and disputes, and work with Velera and VISA to resolve.
Ensure compliance with the Bank Secrecy Act (BSA), NCUA regulations, and credit union policies.
Identify reportable transactions under the BSA, obtain required information, and report accordingly.
Collaborate with various departments to develop and implement strategies for fraud mitigation.
Train staff on card issues, fraud trends, and operational procedures, and provide cross-training to support critical functions.
Participate in educational opportunities and complete required training by deadlines.
Process address changes, return mail, and inactive accounts monthly.
Organize and scan important documents, such as DBAs, death certificates, and powers of attorney.
Generate and send monthly reports to management, highlighting fraud trends and operational updates
Provide high-level service and support to credit union employees by assisting with research, error corrections, and inquiries.
Perform additional duties as assigned by the department manager to support credit union goals.