Fraud Prevention and Detection Specialist, Lending

Sofi•Jacksonville, FL

37d•$20 - $30

About The Position

We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Requirements

1+ years experience in banking, financial services, and/or other related industries preferred
Knowledge of personal loan product preferred
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
Ability to use Microsoft Office products.
Excellent written and verbal communication skills
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Detail-oriented and process-oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging
Ability to organize and prioritize workload
High school diploma or equivalent required
Must have the availability to work flexible hours that will include weekends

Responsibilities

Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
Interacts with SoFi members, as needed, who are reporting fraudulent activity
Review Member accounts for potential fraudulent activity
Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
Provide escalation and updates to the supervisor regarding alerts worked
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Handle any special projects as assigned by the fraud management team