USAA-posted about 1 year ago
$43,680 - $70,090/Yr
Full-time • Entry Level
Phoenix, AZ
Credit Intermediation and Related Activities

The Fraud Prevention and Detection Specialist - Intermediate role at USAA is focused on applying analytical skills to detect and prevent fraudulent activities across a variety of financial products and services. This position involves reviewing and responding to suspected fraudulent transactions, utilizing fraud management tools, and ensuring compliance with risk and compliance policies. The role is hybrid, requiring in-office presence three days a week, and involves a commitment to customer service and data privacy.

  • Leverage fraud management tools to identify and investigate suspicious financial and non-financial activities.
  • Initiate contact with members to review suspicious activity and take appropriate actions to mitigate risks.
  • Utilize knowledge of multiple products and systems to prevent and detect fraudulent activities.
  • Report confirmed fraud and associated trends using appropriate tools and procedures.
  • Identify, measure, monitor, and control risks associated with business activities in accordance with policies.
  • High School Diploma or General Equivalency Diploma required.
  • 1 year of fraud prevention/detection experience in a financial services environment.
  • Experience working with Fraud Case Management Tools/Systems.
  • Working knowledge of bank operations and regulations related to funds availability, check kiting, and check fraud.
  • General knowledge of REG CC, REG E, or REG Z.
  • Experience in fraud prevention/detection in a financial services environment.
  • Experience in bank operations and fraudulent review.
  • Experience in a call center environment supporting member inbound calls.
  • Experience with Deposit and Credit Card Servicing Operations.
  • Comprehensive medical, dental, and vision plans.
  • 401(k) and pension plans.
  • Life insurance and parental benefits.
  • Adoption assistance and paid time off program with paid holidays.
  • 16 paid volunteer hours and various wellness programs.
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