Fraud Operations Specialist (Weekend Days)

Extend

109d • $50,000 - $63,000

About The Position

This is a Full Time position that requires working Saturday and Sunday 9 AM - 6 PM PT, plus three (3) normal weekdays. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (9 AM - 6 PM PT). You may choose two weekdays of your choice to rest. Candidates who are not available to work Weekends 9 AM - 6 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software.

Requirements

• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment.
• Time management and efficiency: must be able to meet specified SLAs for claim reviews.
• Bachelors' degree or equivalent experience, preferably in a related field.
• Subject Matter Expertise in fraud concepts and prevention best practices.
• Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning.
• Ability to make independent decisions regarding customer risk scores and fraud determinations.
• Excellent written and verbal communication, information gathering, and decision-making skills.
• Positive attitude and willingness to thrive in a rapidly changing, results-driven environment.
• Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite.
• Attention to detail and willingness to deep dive into internal and external data.
• Empathetic, humble, and collaborative team player.
• Candidates must be located within the continental United States.

Nice To Haves

• Prior experience in a retail or high-growth start-up environment (eCommerce).
• Familiarity with database query language such as SQL and data software like Snowflake.
• Exposure to Project Management and/or CRM software like JIRA, Untangl.

Responsibilities

• Review claims in real time for potential cases of fraud/abuse, leveraging information gathering and communication skills to ensure sufficient evidence for fraud determinations.
• Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores.
• Perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
• Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures.
• Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
• Drive team success and achieve both independent and collaborative goals.

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees