Fraud Operations Specialist (Evenings)

Extend

118d • $50,000 - $63,000

About The Position

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

Requirements

• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment.
• Bachelors' degree or equivalent experience, preferably in a related field.
• Subject Matter Expertise in fraud concepts and prevention best practices.
• Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning.
• Excellent written and verbal communication, information gathering, and decision-making skills.
• Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite.
• Attention to detail and willingness to deep dive into internal and external data.
• Empathetic, humble, and collaborative team player.

Nice To Haves

• Prior experience in a retail or high-growth start-up environment (eCommerce).
• Familiarity with database query language such as SQL and data software like Snowflake.
• Exposure to Project Management and/or CRM software like JIRA, Untangl.

Responsibilities

• Review claims in real time for potential cases of fraud/abuse, leveraging information gathering and communication skills to ensure sufficient evidence for fraud determinations.
• Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores.
• Perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
• Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures.
• Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
• Drive team success and achieve both independent and collaborative goals.

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees