Fraud Operations Senior Manager - Cards Security Operations
About The Position
Manage one or more teams and a component of the fraud loss portfolio Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions Provide evaluative judgment based on information analysis in complicated and unique situations Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
Requirements
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor's degree/University degree or equivalent experience
Nice To Haves
- Master's degree preferred
Responsibilities
- Manage one or more teams
- Manage a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio
- Make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area
- Help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards
- Participate in change management initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
