Fraud & Loss Prevention Lead

Cogeco Inc.-posted 29 days ago
Full-time • Mid Level
Hybrid • Groton, CT
5,001-10,000 employees
Telecommunications
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Cogeco is expanding into the Canadian mobile market while accelerating growth in the U.S. with Breezeline Mobile. We're looking for a highly analytical and driven Fraud Loss Prevention Lead to join our frontline defense against emerging fraud risks. In this pivotal role, you'll help protect our customers, network, and revenue by identifying, investigating, and mitigating complex fraud threats across North America. You'll work closely with cross-functional teams to strengthen our fraud prevention strategies and ensure a secure, trusted customer experience.

  • Proactively identify, analyze, and investigate emerging fraud trends across all lines of business including subscription fraud, identity theft, network abuse, and roaming fraud to protect customers, network integrity, and revenue.
  • Leverage expert-level SQL and BigQuery skills to query, manipulate, and interpret large datasets. Build, test, and deploy sophisticated logic and queries that detect anomalous or suspicious activity in real time.
  • Perform complex statistical analysis and develop predictive models to identify risk patterns, forecast potential losses, and measure the effectiveness of fraud controls
  • Conduct comprehensive TRVA (Threat, Risk, and Vulnerability assessments) to identify, evaluate, and mitigate systemic vulnerabilities across fraud systems, tools, and processes. Provide recommendations to strengthen detection frameworks and reduce exposure to financial and reputational risk.
  • Perform vulnerability assessments to pinpoint control gaps, emerging fraud vectors, and operational weaknesses; work cross-functionally to implement remediation plans and preventive measures.
  • Translate complex analytical findings into clear, concise reports and dashboards for leadership and key business stakeholders. Provide actionable insights and recommendations to guide fraud mitigation strategies and operational improvements.
  • Partner closely with IT, Network Engineering, Sales, and Customer Operations to design, implement, and refine preventative and detective fraud controls that align with business objectives.
  • Automate key reports, dashboards, and recurring analyses to enhance data availability and improve operational efficiency across the Fraud Management and Operations teams.
  • Stay current with emerging fraud schemes, technologies, and analytical tools. Identify opportunities to enhance available intelligence, detection methodologies, and decision-making processes.
  • 5-7 years of experience in fraud management within the wireless or telecom industry, with expertise in fraud detection systems, machine learning models, and risk mitigation strategies.
  • A strong, demonstrated understanding of the telecommunications fraud landscape is required. You must be able to "speak the language" of telco fraud (e.g., SIM swap, Identity Fraud).
  • Industry certifications (e.g., CFE, CFCS), experience with fraud management platforms (e.g., Actimize, ThreatMetrix), and knowledge of telecom regulatory compliance related to fraud prevention.
  • Expert-level proficiency in SQL and Google BigQuery is essential.
  • Intellectual Curiosity: A genuine eagerness to learn, dissect complex problems, and adapt to new challenges and data environments.
  • Ownership & Accountability: A proactive, self-starting mentality with a proven ability to manage complex projects from inception to completion.
  • Business Judgment: The ability to move beyond the data to understand the "so what"-the strategic and financial impact of your findings.
  • Bachelor's degree in Data Science, Statistics, Economics, Computer Science, or a related quantitative field.
  • Bilingualism (English/French): is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This hybrid role requires a minimum of one in-office day per week
  • Experience with data visualization tools (e.g., Tableau, Looker) is a significant asset.
  • Competitive salary
  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal, and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid Time Off (PTO) programs
  • Comprehensive Flex Work Policy
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in the Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services (for those in our service area)
  • Tuition Reimbursement
  • Headspace Membership
  • Betterhelp Membership
  • Opportunities for LinkedIn Learning subscriptions for select colleagues
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