Fraud Investigator (Special Operations)

SoFi-posted 2 months ago
$76,000 - $96,000/Yr
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SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations, liaising with federal/state/local law enforcement, identifying recovery opportunities, responding to subpoena requests, and completing special projects as requested by management.

  • Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
  • Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
  • Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
  • Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
  • Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court, as well as files necessary regulatory reports
  • Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary
  • Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
  • Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization
  • Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
  • Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
  • Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
  • Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
  • Assists with creating and implementing policies and procedures across all teams
  • Provides internal support to other business units on fraud-related issues
  • Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
  • Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
  • Works effectively across the organization to maximize company resources
  • 5+ years of relevant fraud experience in conducting complex financial crime investigations
  • Must be able to interview fraud suspects, demonstrate strong presentation skills, and organized to communicate complex data and facts leading to an admission of involvement
  • Proficiency in Google, Excel, and PowerPoint
  • SQL experience strongly preferred
  • Proficient knowledge of ACH, wire, Zelle, ACATs, and other payment channels operating rules
  • Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams, including regulators, Senior Leadership, and law enforcement agencies
  • Excellent project management, organizational, and negotiation skills are required
  • The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
  • Understanding of electronic crimes as they relate to fraud and theft of credentials
  • Excellent critical thinking and problem-solving skills
  • Detail-oriented and process-oriented approach who can handle multiple cases concurrently requiring multi-tasking skills
  • Accepts responsibility, ownership, and accountability for work results
  • Finds a high-volume, dynamic, and team-focused environment engaging
  • Comprehensive and competitive benefits package
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