Fraud Investigator II

Mountain America Credit Union•Sandy, UT

1d•Hybrid

About The Position

Conducts routine and complex investigations, while working with numerous computer programs and applications and appropriately collaborating with law enforcement and peers at other financial institutions. Uses critical thinking and investigative expertise to resolve fraud cases perpetrated by or against members of the credit union. Assists with various tasks including corresponding with branches, departments, local and federal agencies regarding fraud issues.

Requirements

4+ years of experience in a progressive financial institution or investigation experience in a law enforcement capacity
One year of financial investigation experience
Associates degree or equivalent and related work experience
Working knowledge of PC’s, Windows, internet browsers, e-mail, Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications.
Proficient in verbal and written communication
Tact and diplomacy are critical to this position
Objective critical and analytical thinking are critical to this position
Must be able to and use hands to handle/feel occasionally
Ability to stand, walk, sit, talk, and hear consistently
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Nice To Haves

Certified Fraud Investigator or similar desirable

Responsibilities

Maintains Mountain America’s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship.
Utilizes case management tools to attain departmental KPI goals
Mentors, coaches and trains Fraud Investigators I’s
Utilizes critical thinking to investigate routine and complex and high dollar check, account, and loan fraud cases in which members are victims or perpetrators
Gathers all appropriate evidence and accurately documents applicable contributing factors
Interviews members and internal partners to clarify statements, as needed. Effectively use reflective and empathetic listening skills.
Interviews suspects, when appropriate
Accurately and appropriately issue credits to members’ accounts
Reviews branch video surveillance and recorded phone calls for material evidence
Accurately documents all activities within case management tools
Compiles formal reports for Law Enforcement referral
Provides internal support to members, external financial institutions, and other business units on fraud related issues. This support comes through various channels, including phones, email, and ad hoc meetings
Mentors and supports Fraud Investigator I
Develops and maintains a working relationship with departments, branches, and contacts at other financial institutions to expedite exchange of information and to obtain assistance and counsel when needed on all matters pertaining to fraud.
Testifies in court, as required
Updates team procedures, as directed
Promptly and appropriately logs complaints and submits Unusual Activity Referrals (UAR’s) to the BSA Team
Processes and follows up with Uniform Commercial Code (UCC) requests including Breaches of Warranty and Uniform Indemnifications
Keeps current on fraud trends and complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position.
Performs other duties as assigned