Fraud Investigator, Crypto

Sofi-posted about 2 months ago

$64,000 - $120,000/Yr

Full-time • Mid Level

Cottonwood Heights, UT

1,001-5,000 employees

Credit Intermediation and Related Activities

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We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Investment products including: Application Fraud, Transactional Reviews, as well as the review of any/all activity suspected of fraud; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Conducts thorough investigations and inquiries on identified and suspicious Investment accounts within the specified systems
Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate
Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience
Assists with creating and implementing policies and procedures across all teams
Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure
Provides internal support to other business units on fraud-related issues
Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Works effectively across the organization to maximize company resources

3+ years of relevant fraud experience in the Investment or Securities or Crypto services industry
Knowledge of ACH, wire, ACATs, and other payment channels operating rules
Thorough understanding of Investment and Securities operations, industry trends & best practices, and federal and state banking regulations
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
Excellent project management, organizational, and negotiation skills are required
Proficiency in Google, Excel, and PowerPoint
Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
Understanding of electronic crimes as they relate to fraud and theft of credentials
Excellent critical thinking and problem-solving skills
Detail-oriented and process-oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging
Ability to organize and prioritize workload

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