CAG - Fraud Investigation Services Associate III

Conduent

40d•$15•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. CAG - Fraud Investigation Services Associate III $14.65 per hour Are you looking to put your advanced communication and problem-solving skills to work?  Enjoy Excellent Training, Career Opportunities a Great Culture and Great Benefits  Join the Conduent Customer Experience Associate Team  From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.  About the Role  As a Customer Experience Associate III, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.  As a Fraud Investigation Services Associate III, you will be responsible for: 

Requirements

Strong analytical skills with the ability to interpret complex financial data and identify irregularities or discrepancies.
Excellent communication skills, both written and verbal, to effectively present findings and collaborate with colleagues or others.
Prior experience in fraud investigation, or a related field is preferred, but not required.
Ability to work independently and manage multiple investigations simultaneously in a fast-paced environment.
Have a High School Diploma or an equivalent level of education.
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
Be able to submit a background check.

Responsibilities

Conducting thorough investigations into suspected fraudulent activities by analyzing financial records, transaction data, and other relevant documentation.
Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities.
Preparing detailed reports documenting findings, including evidence gathered, analysis conducted, and recommendations for further action.
Staying up to date with the latest fraud detection techniques, tools, and regulations to continuously improve investigation processes and prevent future occurrences of fraud.