Fraud Investigation Associate

About the position

The Fraud Investigation Associate supports Stellantis Financial Services' growing Fraud Investigations team by investigating and analyzing potential fraudulent activity on consumer accounts. The role involves identifying risks related to money laundering, terrorist financing, and other suspicious activities that threaten the company's interests. The associate will collaborate with various business units and subsidiaries to understand client relationships and assist in investigative tasks.

Responsibilities

• Conduct timely, comprehensive investigations by utilizing customer identification information, occupation, line of business, income methods, transaction activity and other information to confirm facts and support investigative findings.
• Analyze customer transaction activity to ascertain the legitimacy of the business and business transactions, ensuring that the transaction activity is commensurate with the nature of the business entity.
• Document and produce detailed narratives summarizing investigative results for ID theft complaints, suspicious activity referrals, and other alerts.
• Collaborate with representatives from other departments within the company as needed to gather additional information to assist with investigations.
• Perform review of funded loans to determine if there are fraud indicators present and then work to validate or disprove fraud, when possible.
• Create, update, and maintain documents critical to Fraud Management.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers, and dates of birth.

Requirements

• Minimum 3 years' experience in the financial services industry in a fraud investigation or similar work-related role.
• High school diploma and/or GED.
• Demonstrated research, deductive problem solving and analytical skills.
• Ability to integrate information from a variety of sources with varied levels of complexity.
• Excellent verbal and written communication skills, ability to seek out improvement ideas.
• Understanding of automotive financing principles, strategies, systems, and processes.
• Demonstrated ability to collaborate with multiple groups on multiple levels.
• Commitment to excellence - quality driven.
• Strong attention to detail skills to protect the company from potential fraud risks.
• Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.

Nice-to-haves

• Bachelor's degree in Criminal Justice, Finance, or related field.
• 1-year captive auto finance experience.
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE).
• Comprehensive knowledge and understanding of financial industry regulations, and laws, including Anti-Money Laundering (AML), Fair Debt Collections Practices Act (FDCPA), Graham Leach Bliley Act (GLBA), Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), & Consumer Financial Protection Bureau (CFPB) Supervision.