Fraud Investigation Associate

Hyundai Capital•Irvine, CA

11d

About The Position

The Fraud Investigation Associate is responsible for working closely with management, as well as Operations teams (Servicing, Collections, Credit/Funding), and our dealers to research and investigate fraudulent or suspicious activities involving fraud, irregular dealer activity, and other auto finance misrepresentations. This role conducts fraud case investigations—both consumer and dealer related—from inception through resolution, including pre-charge-off reviews to mitigate potential losses and post-charge-off reviews to strengthen fraud prevention strategies. In addition, this role will investigate and analyze facts, support culpability determinations, secure appropriate approvals, and ensure all required follow-up activities are completed.

Requirements

Minimum 2-4 years related experience performing fraud investigations.
Prior experience working with Credit, Collection skip tracing, and or legal a plus.
SAS or SQL experience a plus
Auto finance industry a plus.
Bachelor’s degree preferred or equivalent work experience.
Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud.
Strong attention to detail and ability to see investigations through with minimal supervision.
Proven decision-making skills and ability to summarize findings
Strong organization/time management skills.
Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks.
Strong communication (written and verbal) to interface with external and internal customers.
Proficient with MS Office Suite including Word, Excel and PowerPoint.

Responsibilities

Investigate and research fraud incidents and allegations involving new or existing accounts and credit applications received via the Fraud Inbox, as well as other internal and external sources. Conduct pre- and post-charge-off reviews to identify fraud, mitigate potential losses, and strengthen prevention strategies. Interview victims, suspects, dealers, and associated parties during investigations of fraud, dealer mistakes, and lien imperfection claims. Collaborate with law enforcement as necessary.
Gather and analyze facts and document all investigative activities to present culpability determination and next steps.
Assist with investigating and managing indirect claims received through internal/external sources and/or other disputes as needed.
Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing and Legal. Network with and assist local, state, and federal authorities when possible.
Assist with ad hoc requests as needed to support dealer investigations and manage indirect disputes through e-OSCAR.