What You’ll Do Monitor & triage: Review system generated alerts and transaction/activity queues to identify potential fraud patterns and escalate as needed. Investigate: Gather evidence, document findings, and prepare concise case summaries to support decisions and recovery efforts. Analyze data: Use Excel (and, where applicable, SQL/Python) to perform basic analyses, trend suspicious behaviors, and quantify impact. Reporting: Assist with weekly/monthly metrics, dashboards, and retrospective reports on fraud trends and control effectiveness. Process improvement: Capture edge cases, propose rule or workflow improvements, and help test updates with the team. Collaboration: Partner with Customer Support to resolve cases and with Compliance to ensure procedures align with policies and regulatory expectations. Documentation: Maintain clear, organized records in case management tools and contribute to playbooks/standard operating procedures (SOPs). What You’ll Learn Common fraud typologies (e.g., payment fraud, account takeover, promo abuse, identity fraud) and how they surface in the data. How rule based systems, machine learning models, and manual review work together in a layered defense. Practical skills in alert triage, evidence gathering, decision rationale, and communication with stakeholders. This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.
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Career Level
Intern
Education Level
No Education Listed