Fraud Incident Commander

Whatnot•San Francisco, CA

45d•Hybrid

About The Position

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. The Role We are looking for a strong Fraud Incident Commander who will work across our Trust & Risk, Engineering, and Product teams to drive incident management and risk efforts. You will be embedded within the Cybersecurity Perimeter Fraud Team and partner with leadership across the organization to strengthen Whatnot's trust and risk management. Manage high-pressure situations, influence short & long term priorities and help safeguard customers through proactive incident handling. Manage and improve Whatnot's Trust and Risk incident response including intake, triage, incident management, and reporting Lead cross functional teams in the remediation of Trust and Risk incidents Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness. Drive the Trust and Risk roadmap, strategy and execution of cross functional initiatives. Identify and deliver on efficiency improvements for Trust & Risk to support the business. Drive clarity around technical programs, ensuring alignment of engineering roadmap, product strategy and non technical partner orgs for major cross functional initiatives. Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace. Drive strategic initiatives across the company as needed. US Based: Team members in this role are required to be within commuting distance of our San Francisco, CA, Seattle, WA, Los Angeles, CA, or New York, NY hubs. You Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Requirements

Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.
Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
Experience building roadmaps, project/release plans with a strong understanding of dependency management.
Strong analytical and quantitative skills; ability to work with key stakeholders to define key business questions and to build data sets that answer those questions.
Entrepreneurial drive and proven ability to achieve stretch goals in an innovative fast-paced environment.
Startup experience at a high-growth company.
Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
Bachelor's degree in Engineering, Computer Science or related technical field.

Responsibilities

Manage and improve Whatnot's Trust and Risk incident response including intake, triage, incident management, and reporting
Lead cross functional teams in the remediation of Trust and Risk incidents
Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness.
Drive the Trust and Risk roadmap, strategy and execution of cross functional initiatives.
Identify and deliver on efficiency improvements for Trust & Risk to support the business.
Drive clarity around technical programs, ensuring alignment of engineering roadmap, product strategy and non technical partner orgs for major cross functional initiatives.
Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace.
Drive strategic initiatives across the company as needed.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.