Fraud Enforcement Manager, Account Integrity & Security

Etsy • New York, NY

83d • $83,000 - $107,000

About The Position

As a key contributor to our fraud prevention efforts, you'll be at the forefront of keeping Etsy a safe and trusted marketplace! We're looking for someone who's passionate about proactively detecting account takeover (ATO) and fraud, minimizing losses, conducting in-depth investigations, improving our appeals and remediation processes and diving into data to spot trends. You'll work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations, all with the goal of making our defenses and customer experiences even better. This is a full-time position reporting to the Director of Account Integrity & Security. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered.

Requirements

• 3+ years in account integrity/account takeover investigation and/or fraud prevention.
• Strong background in e-commerce, payments, or online marketplaces.
• Proven expertise in investigating complex fraud across multiple typologies.
• Strong analytical skills and experience interpreting complex data.
• Hands-on experience using SQL and data analytics platforms like Looker or Tableau.
• Outstanding communication skills for articulating complex issues.
• Proactive, meticulous, and problem-solving approach.

Nice To Haves

• Understanding of machine learning concepts and experience contributing to model improvement.
• Ability to travel to outsource partner sites to support operations as needed.

Responsibilities

• Conduct comprehensive reviews and in-depth investigations into accounts for security or integrity concerns.
• Proactively identify emerging trends, patterns, and vulnerabilities through data analysis.
• Help develop and implement robust measurement frameworks and QA processes for fraud detection.
• Collaborate with Data Science and Engineering teams for machine learning model development.
• Act as a subject matter expert for new product launches and initiatives.
• Constantly seek process efficiencies and operational improvements.
• Create and maintain documentation of fraud patterns and investigation techniques.
• Assist in developing and delivering detection training for frontline investigators.

Benefits

• Equity package
• Annual performance bonus
• Competitive benefits that support you and your family

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees