Fraud Enforcement Manager, Account Integrity & Security

Etsy • Brooklyn, NY

80d • $83,000 - $107,000

About The Position

As a key contributor to our fraud prevention efforts, you'll be at the forefront of keeping Etsy a safe and trusted marketplace! We're looking for someone who's passionate about proactively detecting account takeover (ATO) and fraud, minimizing losses, conducting in-depth investigations, improving our appeals and remediation processes and diving into data to spot trends. You'll work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations, all with the goal of making our defenses and customer experiences even better. This is a full-time position reporting to the Director of Account Integrity & Security. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

Requirements

• 3+ years in account integrity/account takeover investigation and/or fraud prevention.
• Strong background in e-commerce, payments, or online marketplaces.
• Proven expertise in investigating complex fraud which may span multiple typologies and evolving tactics.
• Strong analytical skills and excel at interpreting complex data, identifying trends, and drawing meaningful conclusions.
• Hands-on experience using SQL and data analytics platforms like Looker or Tableau.
• Outstanding communication skills with the ability to articulate complex issues clearly to both technical and non-technical audiences.
• Proactive, meticulous, and problem-solving approach, comfortable working both independently and collaboratively in a fast-paced environment.

Nice To Haves

• Understanding machine learning concepts and experience contributing to model improvement.
• Ability to travel to outsource partner sites to support operations as needed.

Responsibilities

• Conduct comprehensive reviews and in-depth investigations into accounts for security or integrity concerns.
• Proactively identify emerging trends, patterns, and vulnerabilities through meticulous data analysis using Looker and SQL.
• Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models.
• Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development.
• Act as a subject matter expert for new product launches and initiatives, assessing potential risks and providing input on design.
• Constantly look for ways for process efficiencies and operational improvements.
• Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies.
• Assist in developing and delivering detection training for frontline investigators.

Benefits

• Equity package
• Annual performance bonus
• Competitive benefits that support you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Number of Employees: 1,001-5,000 employees