Fraud Detections Representative

TTEC • Concord, NC

394d • $43,680 - $43,680

About The Position

As a Fraud Detections Representative at TTEC in Concord, NC, you will play a crucial role in protecting customers and businesses from fraudulent activities. This entry-level position involves reviewing and analyzing cases to prevent and detect fraud, providing exceptional customer service, and contributing to the safety of digital ecosystems. You will work closely with customers via phone or email, ensuring their peace of mind while navigating various technologies and collaborating with cross-functional teams to enhance fraud prevention strategies.

Requirements

• High school diploma or GED
• 1 year or more of fraud or investigations experience
• Strong understanding of the customer service experience
• Analytical and solutions-oriented mindset
• Computer experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Responsibilities

• Answer incoming calls from customers with respect and empathy as you determine next steps.
• Monitor and analyze transactions to detect and prevent fraudulent activities.
• Navigate multiple technologies while staying engaged with customers.
• Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers.
• Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items.
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects.

Benefits

• Wellness program
• Tuition reimbursement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED