Fraud Detection Sr Specialist-OLB

Citizens • Pittsburgh, PA

8h

About The Position

As a Fraud Detection Sr. Specialist, you will be an essential contributor within
one of Citizens’ most impactful teams. Our Fraud Detection group plays a vital
role in safeguarding our customers, supporting a strong service culture, and
protecting the integrity of every financial interaction.

In this role, you will apply your investigative mindset, attention to detail,
and commitment to quality to help stop fraud before it happens. You’ll work in a
dynamic environment where your decisions make a meaningful difference for our
customers every day.

Requirements

• High school diploma or equivalent.
• At least 1 year of fraud investigation experience, such as monitoring, reviewing, or analyzing account activity to identify fraud or suspicious behavior.
• Ability to manage multiple tasks efficiently in a fast‑paced, deadline‑driven environment.
• Quick learner with the ability to absorb and apply new concepts.
• Strong communication skills, both written and verbal, with a focus on customer experience.

Nice To Haves

• Associate degree or higher.
• 3+ years of banking or financial services experience; online banking experience is a plus.
• Knowledge of banking products, services, customer types, and associated fraud risks.

Responsibilities

• Review information to identify potential fraud or risk concerns using thoughtful and careful analysis.
• Perform inbound and outbound customer calls as an important investigative step to validate activity, gather key information, and prevent potential fraud in real time.
• Accurately document customer interactions and escalate cases when needed.
• Meet internal service level expectations while maintaining strong attention to detail and providing clear, thorough investigative notes.
• Interact with customers, colleagues, and internal and external business partners to gather information and resolve cases.
• Leverage independent research and direct communication to resolve findings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees