M&T Bank-posted about 1 year ago
$38,626 - $64,376/Yr
Full-time • Entry Level
Amherst, NY
Credit Intermediation and Related Activities

The Fraud Detection Analyst plays a crucial role in identifying and preventing fraudulent activities within the bank. This position involves analyzing transaction data in real-time to minimize fraud losses, protect customers, and ensure compliance with relevant laws and regulations. The analyst will support various fraud-related activities, including monitoring detection systems, coordinating alerts, and resolving fraudulent scenarios.

  • Review transaction data from the real-time fraud detection system and other reporting sources to identify potentially fraudulent transactions.
  • Place appropriate holds on accounts identified as having potentially fraudulent issues and document actions taken.
  • Contact customers to verify transactions and resolve fraud-related account issues.
  • Communicate with customers, merchants, financial institutions, law enforcement, and bank personnel to resolve potential fraud-related issues.
  • Ensure compliance with applicable laws and regulations impacting fraud detection activities.
  • Authenticate customers and provide verbal authorizations or respond to fraud in progress.
  • Stay current on fraud trends, threats, and scams affecting the bank's portfolios and customers.
  • Recommend changes to fraud detection system parameters to optimize detection while minimizing customer impact.
  • Navigate multiple mainframe systems to locate information and complete account maintenance activities.
  • Use specified software applications to manage and share information within the department.
  • Serve as the primary fraud contact on all assigned cases.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain internal control standards and implement audit points as applicable.
  • Associate's degree and a minimum of 1 year relevant work experience, OR a combined minimum of 3 years' higher education and related work experience including a minimum of 1 year relevant work experience.
  • Proficiency with personal computers and pertinent software packages including word processing, database, and spreadsheet applications.
  • Experience or coursework in a financial crime or law enforcement related field.
  • Customer service experience.
  • Experience working in a team environment.
  • Proven analytical skills.
  • Experience communicating effectively with all levels of personnel.
  • Ability to make decisions quickly and accurately while handling multiple tasks simultaneously.
  • Competitive pay range of $18.57 - $30.95 Hourly (USD).
  • Hybrid work schedule with 2 days in the office.
  • Opportunities for professional development and training.
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