Fraud Detection Analyst (Hybrid)

M&T Bank • Amherst, NY

386d • $38,626 - $64,376

About The Position

The Fraud Detection Analyst plays a crucial role in identifying and preventing fraudulent activities within the bank. This position involves analyzing transaction data in real-time to minimize fraud losses, protect customers, and ensure compliance with relevant laws and regulations. The analyst will support various fraud-related activities, including monitoring detection systems, coordinating alerts, and resolving fraudulent scenarios.

Requirements

• Associate's degree and a minimum of 1 year relevant work experience, OR a combined minimum of 3 years' higher education and related work experience including a minimum of 1 year relevant work experience.
• Proficiency with personal computers and pertinent software packages including word processing, database, and spreadsheet applications.

Nice To Haves

• Experience or coursework in a financial crime or law enforcement related field.
• Customer service experience.
• Experience working in a team environment.
• Proven analytical skills.
• Experience communicating effectively with all levels of personnel.
• Ability to make decisions quickly and accurately while handling multiple tasks simultaneously.

Responsibilities

• Review transaction data from the real-time fraud detection system and other reporting sources to identify potentially fraudulent transactions.
• Place appropriate holds on accounts identified as having potentially fraudulent issues and document actions taken.
• Contact customers to verify transactions and resolve fraud-related account issues.
• Communicate with customers, merchants, financial institutions, law enforcement, and bank personnel to resolve potential fraud-related issues.
• Ensure compliance with applicable laws and regulations impacting fraud detection activities.
• Authenticate customers and provide verbal authorizations or respond to fraud in progress.
• Stay current on fraud trends, threats, and scams affecting the bank's portfolios and customers.
• Recommend changes to fraud detection system parameters to optimize detection while minimizing customer impact.
• Navigate multiple mainframe systems to locate information and complete account maintenance activities.
• Use specified software applications to manage and share information within the department.
• Serve as the primary fraud contact on all assigned cases.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain internal control standards and implement audit points as applicable.

Benefits

• Competitive pay range of $18.57 - $30.95 Hourly (USD).
• Hybrid work schedule with 2 days in the office.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree