Fraud Data Analyst

PENAIR CREDIT UNION•Pensacola, FL

11h•$24 - $27

About The Position

This position is responsible for the full investigation, case management, reporting, and optimization of the Fraud Monitoring systems (True Checks, Verafin, Payrailz, NICE Actimize, etc.). This position is responsible for increasing efficiency, improving system related processes, and fully utilizing the features of the systems. Responsible for developing, implementing, and maintaining new and existing data reports and dashboards to support the Fraud Strategy and other strategic initiatives of the Credit Union. This position will maintain and adhere to the procedures for various tasks within all components of our systems, which include custom logic, automated actions, integration settings, and more. Additionally, this role will act as the primary responsible party for projects and/or other requests that impact our systems.

Requirements

Three years to five years of similar or related experience, including preparatory experience.
A high school degree or equivalent
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Responsibilities

Analyzes fraud monitoring alerts and notifications to pinpoint focus areas for investigation, prioritizing proactive and reactive efforts in response to emerging fraud threats. Investigates appropriately, actions account as necessary, and communicates with members, vendor partners. & branches on identified trends.
Analyze loss data to identify trends and patterns that require attention.
Investigate potentially suspicious activity related to consumers and business accounts, making a risk-based SAR recommendations and prepare SARs for reporting.
Responsible for configuration analysis, maintenance, managing updates, planning system changes, and all other technical aspects of fraud monitoring systems. Acts as a liaison with other departments and third-party vendors to manage impacts to Risk Management systems. Develops, implements, and maintains data reports and dashboards that support the investigation process.
Maintains applicable knowledge to stay current on the credit union’s fraud monitoring systems & related updates. Must be the product expert and continuously be able to make recommendations to management to make system enhancements that meet or exceed the credit union’s goals.
Assists with various projects & training related to Risk Management Fraud.
Performs other job-related duties as assigned.