Fraud & Claims Operations Associate, Consumer Credit Card Operations
About The Position
Wells Fargo is seeking Fraud & Claims Operations Associates to join our Credit Card Operations team in Chandler, Arizona. Learn more about career areas and lines of business at wellsfargojobs.com. In this role, you will: Review flagged consumer credit card applications for identity verification and fraud prevention purposes Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities and policy violations with low to high risk within fraud and claims functional area Receive direction and develop an understanding of the application types serviced by the division Exercise judgment within defined parameters of investigative techniques to quickly and accurately decision applications Effectively manage a pipeline of work to meet designated metrics Receive inbound and make outbound calls as needed Training Schedule: You are expected to attend the full duration of in-office, paid training Training schedule is Monday through Friday from 8AM – 5PM Length of training may vary, with the first 2 weeks being classroom training Work Schedule: Various work schedules will be discussed during the interview process Hybrid work schedule may apply Occasional overtime may be available Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Requirements
- 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Must work on-site at the location posted
- Must be able to attend full duration of required training period
- Flexibility to adjust hours, as requested, based on business need
- Ability to work additional hours as needed
Nice To Haves
- Previous experience in Credit Card operations
- Knowledge and understanding of the Financial Services industry
- Exposure to identity theft related fraud and claims
- Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
- Systems experience to include FDR, Hogan, Prevent, CC Lending/ACAPS, Innovis, Lexus Nexis Accurint, or the equivalent
- Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Knowledge and understanding of risk and compliance
- Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
- Strong telephone etiquette skills with the ability to manage both inbound and outbound calls
Responsibilities
- Review flagged consumer credit card applications for identity verification and fraud prevention purposes
- Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities and policy violations with low to high risk within fraud and claims functional area
- Receive direction and develop an understanding of the application types serviced by the division
- Exercise judgment within defined parameters of investigative techniques to quickly and accurately decision applications
- Effectively manage a pipeline of work to meet designated metrics
- Receive inbound and make outbound calls as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
